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Policies

Q: What company is my credit card processed through?

Authorize.net is used for all our financial transactions.

Q: Are my items charged sales tax?

All items are charged 6% Michigan Sales Tax, except for the Freshman Bundle and any item off the Support DLS menu.

Q: Can I change my order once it has been submitted?

We process orders quickly. If you need to make a change please email thepilothangar@delasallehs.com as soon as possible. Every effort will be made to accommodate your request.

Privacy

Q: Is my data on this website private?

Privacy Concerns

We have created this statement to demonstrate our firm commitment to your privacy. We do not collect personally identifying information about you when you visit our site, unless you choose to provide such information to us. Providing such information is strictly voluntary. This policy is your guide to how we will handle information we learn about you from your visit to our Web site.

• Reading or Downloading

We collect and store only the following information about you: the name of the domain from which you access the internet (for example, aol.com, if you are connecting from an America Online account, or princeton.edu if you are connecting from University of Michigan's domain), the date and time you access our site, and the Internet address of the website from which you linked to our site.
We use the information we collect to measure the number of visitors to the different sections of our website, and to help us make our website more useful to visitors

• Online Profile Updates and Donations

If you complete the Profile update form and share your personally identifying information, this information will be used only to provide you with more targeted content or to list your information in directories available only to students, parents or alumni as appropriate. We will not share with the web community any information you designate as "Private." We may use your contact information to send further information about our organization or to contact you when necessary. You may always opt-out of receiving future mailings; email thepilothangar.com and we can remove you from our mailing list.

• Sending us an Email

You also may decide to send us personally identifying information, for example, in an electronic mail message containing a question or comment, or by filling out a Web form that provides us this information. We use personally identifying information from email primarily to respond to your requests. We may forward your email to other employees who are better able to answer your questions. We may also use your email to contact you in the future about our programs that may be of interest.
We want to be very clear: We will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information to us. Providing such information is strictly voluntary. Except as might be required by law, we do not share any information we receive with any outside parties. We won't share your name or email address with any outside parties.

Q: Can I use the text and images displayed on thepilothangar.com for my own use?

Use of Text and Images

If you would like to publish information that you find on our website, please send your request to thepilothangar@delasallehs.com. Requests for permission to use the school logo and school images should be sent to that same address. Where text or images are posted on our site with the permission of the original copyright holder, a copyright statement appears at the bottom of the page.

Q: How do I update, change or opt out of receving communications from thepilothangar.com?

Our website provides users the opportunity to opt-out of receiving communications from us by sending an email to thepilothangar@delasallehs.com . You cannot remove yourself from our database, but you can prevent unwanted communication.

Shipping & Returns

Q: What is your return or exchange policy?

Any unworn or unused items may be brought back to the Pilot Hangar within 60 Days of purchase.
You may make the return or exchange directly at the Pilot Hangar or ship the item to:

The Pilot Hangar
Attn: Product Return De La Salle Collegiate
14600 Common Road
Warren, MI 48088

Please include the original receipt with the item as well as contact information including a return address, email, and telephone number.

Q: What are my shipping options?

When ordering items from thepilothangar.com, you have two shipping options to choose from:

1. Pickup at The Pilot Hangar at DLS High School during established Pilot Hangar hours for free shipping.

2. Pay a $6.00 flat shipping fee for the item to be shipped directly to your choice. The item will be shipped via USPS (United States Postal Service). Please allow 7-10 days to arrive.

Q: Can I change my order once it has been submitted?

We process orders quickly. If you need to make a change please email thepilothangar@delasallehs.com as soon as possible. Every effort will be made to accommodate your request.

Terms and Conditions

Q: Copyright and Trademark

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of De La Salle Collegiate High School in Warren, MI. All pictures and content are property of De La Salle High School in Warren, MI or the respective content providers. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site.

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